IN THE U.S.
We warrant every product we make to be free of manufacturer defects. Should you have a warranty issue, return the item to us. We will repair it if possible or replace all valid warranty items. California law states that products accepted for review must be clean. Please clean your Marmot product before returning it to us or cleaning charges must be assessed before a review can be made. It's not just the law — we don't like stinky product. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Marmot Warranty.
Send your Marmot garment/gear needing warranty attention or repair to:
Marmot Mountain, LLC.
Attn: Warranty Dept.
2321 Circadian Way
Santa Rosa, CA 95407
Make sure the garment/gear is clean, as California law prohibits us from working on dirty items. We suggest shipping via UPS or FedEx so that the shipment can be tracked, and include a note in the package with your name, address, phone #, and description and location of the problem. There will be a charge for repairs not covered by the Marmot warranty, and you will be notified of the amount.
If you have any other questions, please call us toll-free at
888-311-2900
Mon. - Fri. between 7:30 a.m. and 5 p.m. pacific coast time.
IN CANADA
Please contact Marmot Mountain Canada directly with any warranty issues. Marmot Canada will issue you a Return Authorization number and inform you where to ship your product for repair. This procedure will result in the fastest turn around of your repair. Please call us toll-free (877) 962-7668, Mon. - Fri. between 8:00 a.m. and 4 p.m., or email us at: canada@marmot.com.
IN COUNTRIES OUTSIDE THE U.S. AND CANADA
Please contact your local Marmot distributor.
To find a dealer click here.